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ProvideSupport Website Review & Ratings + ProvideSupport Coupons

ProvideSupport: Products & Services

Providesupport is a globally recognized company providing live chat and website monitoring software to its customers. Helping them boost their sales with its easy-to-use and economical software, Providesupport offers its products for all operating systems including Windows, Mac OS and Linux. Apart from live chat Providesupport offers quite a few useful features such as, real time visitor monitoring, traffic stats, native operator console etc in its product. You can access their software’s complete features by visiting their official website.

ProvideSupport: Company Background

Found in 2003, Providesupport is a privately held company, owned by Sergey Skugarev, who is also the CEO of this company. With 30,000 customers, the mission of Providesupport is to assist online ecommerce companies increase their sales through instant and reliable online customer support, ensuring 24/7 availability of their service. Based in New York, Providesupport has customers worldwide, and offers support in different languages.

ProvideSupport: Customer Feedback & Reviews

Providesupport seems to be popular amongst customers due to its reliability, economical package and easy-to-use interface.  Cnet reviews provide an insight about its usefulness showing majority of Providesupport customers satisfied with its performance. A website comparing live-chat-software gave Providesupport a top notch review commenting “Provide Support Live Chat System is one of the best investments that you should seriously consider adding as an asset to your business”. Moreover, testimonials and case studies of websites using Providesuport live- chat- software on Providesupport’s official website also prove the success and popularity of its software.

ProvideSupport: Business Credibility & Trustworthiness

Though not accredited by BBB (Better Business Bureau), Providesupport is known for its reliability by its users worldwide. Owned by a private firm who keep a low media profile it has not been given the media coverage it deserves. Neither does it have a long list of awards, accreditations and associations attached with its name.  

ProvideSupport: Website Popularity & Google Ranking

With an online presence of nine years, Alexa has ranked Providesupport as 5,032 according to its web traffic. Despite being popular in USA, the majority of its users belong to Nagpur, India; placing it on rank 3139 in India. Google PageRank has placed it on number 6 out of 10 (10 being the highest) which is very good.

ProvideSupport: Social Media Presence

A low media profile hasn’t stopped Providesupport from being social media marketing savvy. It has placed links to social media marketing accounts on its official website for customers’ convenience. Its Facebook page has an interesting layout, with regular updates; it is liked by 13,547 Providesupport fans. Similarly Providesupport’s account on Linkedin is equally informative with a company profile and updated posts. On its Twitter account it has 488 followers, which is also updated regularly. Providesupport does not have an official blog.

ProvideSupport: Website Security & Safety

Upon being checked by Google diagnostic test, Providesuppoort was found to be free of any suspicious activity, neither had it supported any malicious software. During the past 90 days as of January 8, 2013 no malicious software had been downloaded or installed without user consent. Thus, this site is secure and can be browsed safely.

ProvideSupport: Pricing & Packages

Providesupport has four packages for its customers according to the type of company they own i.e. they have different packages for small business owners, corporate companies and larger enterprises. Giving a choice from monthly to yearly subscriptions their charges range from $15 to $396; with special discounts on 3 months, 6 months and 1 year packages.

Despite being somewhat pricey when compared to their competitors Zopim; Providesupport’s software features and 24/7 reliability have made them popular amongst their customers. Complete information on their prices can be found on their official webpage.

ProvideSupport: Shipping Rates & Policies

Shipping is not applicable to this website.

ProvideSupport: Payment Methods Accepted

A number of payment options are available for Providesupport customers. Credit cards accepted by them include: Visa, MasterCard, American Express, Discover and Diners Club International. An option to pay through PayPal is also available. Furthermore, they also utilize 2Checkout’s payment processing services who deal in International currencies for customers residing outside USA.

ProvideSupport: Returns, Refunds & Exchange Policy

For customer satisfaction Providesupport offers a 10 day free trial with all software features functioning. Despite this free trial offer; if a customer is not satisfied with their services after they subscribe to one of their packages, a risk free 30 day money-back guarantee is available. Offering a risk free guarantee; Providesupport gives a full refund to unsatisfied clients.

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